This page was exported from Offer Free Microsoft and Cisco Exam Dumps [ http://www.hitachidumps.com ] Export date:Sun Feb 1 9:34:24 2026 / +0000 GMT ___________________________________________________ Title: [2025-December-New]Braindump2go 820-605 VCE Practice Test Free[Q94-Q145] --------------------------------------------------- 2025/December Latest Braindump2go 820-605 Exam Dumps with PDF and VCE Free Updated Today! Following are some new Braindump2go 820-605 Real Exam Questions!QUESTION 94Which element evaluates a customer outcome?A. key performance indicatorsB. milestonesC. metricsD. benchmarksAnswer: DQUESTION 95Which action should be taken when new company leadership is forcing a competitor's solution?A. Recheck the value realized by the current solution.B. Demonstrate how the current solution is a lower-cost solution than competitors.C. Hold an executive briefing to evaluate risks of the proposed solution.D. Tell the new leadership about the long-standing relationship between two companies.Answer: AQUESTION 96A customer purchased 500 licenses for its cloud-based collaboration solution. During a customer meeting, they complain to the Customer Success Manager that they cannot verify who and how the licenses are being used. Which two types of adoption barriers are occurring? (Choose two.)A. processB. peopleC. toolsD. platformE. applicationAnswer: AB QUESTION 97Refer to the exhibit. Which action must be taken by Customer Success Manager? A. Recommend expansion opportunitiesB. Review the financial index.C. Develop a customer testimonial.D. Identify the adoption barriers.Answer: DQUESTION 98What are two barriers to adoption within an organization? (Choose two.)A. solution implemented by partnerB. agile development modelC. inadequate knowledge and skillsD. centralized IT organizationE. organizational silosAnswer: ACQUESTION 99How are operating expenses (OpEx) different from capital expenses (CapEx)?A. OpEx are investments a company pays for up-front, while CapEx are the on-going costs to run a business.B. OpEx includes software licenses with contracts that have user rights in perpetuity, while CapEx includes software services that are easily reconfigured.C. OpEx is expenses for the day-to-day operation of a business, while CapEx is investments in assets.D. OpEx has depreciation, while there is no deprecation with CapEx.Answer: CQUESTION 100Which two metrics are used by Customer Success Managers to measure customer success? (Choose two.)A. help desk dataB. health scoreC. risk managementD. telemetryE. training surveysAnswer: BDQUESTION 101A customer's call center unexpectedly moved from in-person to remote operations and discovered that agents could no longer record their calls. The customer escalates this problem to their Customer Success Manager and requests a resolution. The Customer Success Manager recognizes that the customer is using collaboration products with outdated software. What is the first step of the mitigation plan?A. Evaluate the availability of resources to work on the problem.B. Engage a specialist to identity a technical solution or workaround.C. Conduct an assessment of the business impact of the problem.D. Establish a timeline of when a solution must be in place.Answer: CQUESTION 102A client deployed a new collaboration solution six months ago. Utilization telemetry indicates only 60% of activated users are engaging with the solution. Which two actions should the Customer Success Manager recommend to the client? (Choose two.)A. Have marketing write a blog post about the new solution.B. Encourage the customer to purchase updated endpoints.C. Block all alternative chat and video collaboration systems.D. Conduct a survey to determine which collaboration solutions users are using.E. Advertise additional user training sessions throughout the organization.Answer: CEQUESTION 103The CIO of a bank and their vendor have a significant disagreement over the value of the work that was delivered the past two years under the existing managed-services contract. The contract renewal process was delayed over three months, with considerable risk to both parties. Which best practice will help prevent this type of disagreement?A. Adopt a lifecycle approach with a proactive review of service performance against KPIs.B. Have the CSM define how value should be measured at the end of the contract period.C. Engage a third-party mediator to develop contract goals and evaluate the objectives at regular intervals.D. Have the CIO define a clear IT strategy and implement the suggestions immediately.Answer: AQUESTION 104What are two examples of expand opportunities? (Choose two.)A. providing solution optimization servicesB. adding headcount to manage solution by the customerC. training on existing featuresD. hosting an executive reviewE. increasing license countAnswer: AEQUESTION 105What are two drivers for Customer Success? (Chooser two)A. The customer trusts that Cisco support will solve any issues.B. The customer receives training for new products and services.C. The customer recognizes the value of initial use case implementations.D. The customer gives feedback about the purchased product.E. The mature and fully deployed solution is running in production.Answer: BCQUESTION 106From a Customer Success perspective, why should the customer's health be monitored?A. to provide the opportunity to address any changes in the customer's experience around the solutionB. to identify unused licenses so they can be addressed via a service improvement planC. to directly enable renewalsD. to give the customer valuable insight so they can automatically renew critical services on timeAnswer: AQUESTION 107Which Customer Success activity is critical from the supplier perspective?A. identifying opportunities for sales expansionB. driving full adoption of the company's technology across all supported solutionsC. ensuring the customer has a success plan and is achieving each milestone in a timely mannerD. listening carefully to the customer's feedback and taking actions so the company's solutions can be improvedAnswer: CQUESTION 108What is a lagging indicator of the customer achieving the value proposition?A. product deploymentB. contract renewalC. decrease in the number of problem reportsD. movement to evaluate stageAnswer: BExplanation:Contract renewal is a lagging indicator because it shows whether the customer achieved enough value from the solution to continue using it beyond the initial contract period. By renewing, the customer is indicating that past performance met or exceeded expectations.QUESTION 109Refer to the exhibit. Based on the stage and health reflected, what must be the first priority of the success plan? A. Design and propose a discount on product G.B. Contact and collaborate with the individuals involved in the onboarding of product E.C. Offer and encourage the opportunity for the customer to participate in a success story for product F.D. Identify and document barriers that impact product C.Answer: DQUESTION 110What is the purpose of targeted use cases?A. They highlight the product differentiation from a competitor.B. They define how a solution is applied to enable a desired outcome.C. They function without the purchase of additional services.D. They provide customers with ways to take advantage of additional features.Answer: BExplanation:The purpose of targeted use cases is that they define how a solution is applied to enable a desired outcome. Use cases describe specific scenarios or steps showing how users interact with a system or product to achieve goals, helping clarify and organize requirements from the user's perspective.This distinguishes them from options like focusing on product differentiation, functioning without additional purchases, or providing ways to use additional features. Targeted use cases emphasize practical application to meet user goals.QUESTION 111How can Customer Success Plan tracking drive additional license purchases?A. The Success Plan tracks the mean time to failure of the solution.B. The Success Plan tracks the number of threats blocked and benchmarks it against the previous year.C. The Success Plan tracks gains in user productivity and communicates this back to the business.D. The Success Plan tracks the number of technical support cases opened.Answer: CQUESTION 112A customer complains about the number of times they must explain their problems and ask different team members to find a solution. How can this issue be avoided?A. Share the company's organizational chart with the support team.B. Provide customers with relevant use cases for the purchased solution.C. Ensure that the customer knows the point of contact for product training.D. Clarify roles and responsibilities with the stakeholders.Answer: DQUESTION 113What is a business adoption barrier?A. solution is not implementedB. customer lacks technical knowledgeC. services are unpurchasedD. lack of customer stakeholderAnswer: AQUESTION 114What is a technical adoption barrier?A. lack of Integration with other productsB. underutilization of licensesC. untrained customer user groupD. customer not measuring product valueAnswer: AQUESTION 115Which perspectives are covered in a balanced scorecard?A. customer, employee, partner, riskB. business process, customer, financial, learning, growthC. competition, culture, financial. IT systemsD. business outcomes, customer, employee, riskAnswer: BQUESTION 116Which action should a Customer Success Manager take when the product utilization score is not improving?A. Conduct customer interviews to understand current adoption barriers and develop a solution plan.B. Engage the sales team to upsell the solution and offer options and product diversity to the customer.C. Review the support case history to identify product quality or customer education issues.D. Contact the product operations team to review the telemetry and offer insights to the customer.Answer: AQUESTION 117As a Customer Success Manager, what is the most important metric to uncover during onboarding?A. costB. valueC. benefitD. customer relationshipAnswer: BQUESTION 118On which two objectives should communication with customer executives focus? (Choose two.)A. return on investmentB. product improvementC. new salesD. user trainingE. time to valueAnswer: AEQUESTION 119What is the order of the key elements of process improvement for Customer Success?A. measure, define, analyze, control, improveB. define, measure, analyze, improve, controlC. define, analyze, measure, improve, controlD. analyze, define, measure, control, improveAnswer: BQUESTION 120A customer wants to deploy new technology. The Customer Success Manager is concerned the customer is not ready to adopt the solution. Which steps with the Project and Operations teams ensure a successful adoption?A. Conduct an end-user assessment, determine gaps, and suggest appropriate training for all users of the new technology.B. Assign internal resources to develop and deliver training to the customer's IT staff to ensure the project is successful.C. Complete a knowledge assessment of the Project and Operations teams, determine gaps, and develop a training plan.D. Research the best training available for this new technology and ensure as many IT staff as possible attend the training.Answer: AQUESTION 121Which element of the renewal risk analysis is associated with a customer's requests to maintain existing pricing?A. customer budgetB. adoption barriersC. value realizationD. competitive differentiationAnswer: DQUESTION 122Which scenario represents a use case expand opportunity?A. usage KPIs are on target entering the fourth quarterB. supplementary training sessions are organized on existing featuresC. solution management team adds headcountD. endpoint security solution extended to cover data center servers in addition to laptopsAnswer: DQUESTION 123Which two activities support Customer Success planning? (Choose two.)A. service ticket trackingB. adoption barrier identificationC. quality controlD. service delivery program managementE. KPI trackingAnswer: BEQUESTION 124What is a common indicator of customer health?A. number of services purchasedB. number of licenses purchasedC. customer satisfaction metricD. amount of money spent on the solutionAnswer: CQUESTION 125The customer has a new leadership team that expresses concern over the lack of adoption of a purchased solution.Which two activities must the Customer Success Manager initiate to mitigate this risk? (Choose two.)A. Create a new Health Index dashboard with the Sales team.B. Evaluate the customer's expertise in managing the purchased solution.C. Examine solution pricing with the Renewals Manager.D. Schedule Quarterly Business Review with the new leadership team.E. Review the original business case and reassess desired outcomes with the new leadership team.Answer: DEQUESTION 126Which factor delays time to value?A. unrenewed Success PlanB. unpaid invoiceC. loss of project sponsorD. negative Net Promoter ScoreAnswer: CQUESTION 127In which lifecycle stage would a lack of skilled resources be identified as a barrier?A. sales proof of conceptB. late-stage adoptionC. early-stage adoptionD. solution renewalAnswer: CQUESTION 128A Customer Success Manager was assigned a strategic new account.Which action prepares them for the customer introduction meeting?A. Engage with the account team to understand the expansion opportunities.B. Perform a deep analysis of all the sales orders to the past 24 months.C. Document customer's current technical escalations.D. Speak the internal contacts to understand the customer's priorities and sentiment.Answer: DQUESTION 129As part of the Customer Success Manager role, success stories and references are valuable in showcasing the value of the product. If a customer has a privacy policy that precludes them from public sharing, which action helps to mitigate any concerns?A. Talk to senior management to explain the benefits of success story creations.B. Explain that this is a role metric that is needed to satisfy quotas.C. Make the story for internal use only.D. Offer the customer free products or services as an incentive.Answer: CQUESTION 130Which activity should happen after successful customer value realization?A. Publish a case study that presents the customer success story.B. Identify lessons learned and see how the engagement time can be shortened.C. Fully engage in a feature planning session for the future.D. Review usage, potential roadblocks, and bottlenecks to product engagement.Answer: BQUESTION 131Which two Customer Success approaches should a Customer Success Manager provide for their customers that face stalled implementation? (Choose two.)A. Sell additional training to the customer.B. Introduce new features that have been recently enabled within the product.C. Review priorities from the Success Plan with customer leadership.D. Offer upfront discounts and secure the business for as many years as possible.E. Determine if there has been a change in resourcing or stakeholders.Answer: CEQUESTION 132What is a leading indicator of adoption in the healthscore?A. renewalB. integrated account planC. product salesD. product qualityAnswer: DQUESTION 133What is the financial implication of churn?A. reduced technology footprintB. increased user licensingC. reduced revenueD. increased renewal valueAnswer: CQUESTION 134While talking to employees of a customer's front-line operations, a Customer Success Manager learns that the team is evaluating a competitive solution for an existing solution they own but use minimally. What is the next step the Customer Success Manager should take after this conversation?A. Host a discovery session with stakeholders to identify challenges and desired outcomes.B. Invites the stakeholders to attend technical training on different product use cases.C. Educate the operations team on the features and capabilities of the existing solution.D. Ensure the customer's procurement team is aware of the existing solution and its usage history.Answer: AQUESTION 135Which two actions should be taken when a customer's usage is in decline? (Choose two.)A. Show the customer how the current solution compares to the offers from a competitor.B. Assess the capabilities of the solution against the customer's desired outcomes.C. Tell the customer a new solution will soon be available.D. Review the implementation plan with key customer leadership.E. Identify changes in the customer's business processes.Answer: BEQUESTION 136Refer to the exhibit. Which action should the Customer Success Manager take to improve the health index of Company B? A. Analyze annual recurring revenue growth and reduce renewal risks associated with technology.B. Perform a marketing campaign and design a roadmap of new products.C. Provide recommendations for training and offer scripts for learning products.D. Observe the net promoter scores and how likely the customer is to create a success story.Answer: AQUESTION 137At which lifecycle stage does the Customer Success Manager identify the solution purchased?A. OnboardB. PurchaseC. ImplementD. SelectAnswer: DQUESTION 138What are two customer advantages of purchasing subscription licenses? (Choose two.)A. It enables software providers to control customer consumption.B. The customer can discontinue the subscription if value is not realized.C. It provides the customer with a pay per use model.D. It creates high aftermarket resale value.E. Software maintenance is offered through a separate contract.Answer: BCQUESTION 139Refer to the exhibit. What is the concern for a Customer Success Manager within this task of the RACI matrix? A. Lack of sufficient expertise with minimal consulting stakeholders engaged.B. Running the risk of under communicating with too few stakeholders involved.C. It is difficult to get a consensus or agreement with the number of roles accountable.D. Too many people are responsible, which leaves no clear leader.Answer: CQUESTION 140A customer has six technical support cases open that are related to user connectivity that have negatively impacted the customer health scores for product quality and customer sentiment. After the Customer Success Manager assesses the business impact, which action creates a mitigation plan?A. Offer the customer a discount because of their problems.B. Request a meeting with customer executives.C. Establish a timeline of when a solution must be in place.D. Ensure the escalation to technical specialists.Answer: CQUESTION 141Refer to the exhibit. Which action should the Customer Success Manager take to improve the health index of Company A? A. Analyze annual recurring revenue growth, renewal rates of other products, and timeliness of bill pay.B. Observe net promotor scores and how likely the customer is to recommend the products to someone else.C. Provide recommendations for training or suggest new features based on data analysis.D. Perform a marketing campaign and share the roadmap of new products.Answer: CQUESTION 142What is a lagging indicator of the customer achieving the value proposition?A. product deploymentB. contract renewalC. decrease in the number of problem reportsD. movement to evaluate stageAnswer: BQUESTION 143Which analysis model is used to better understand the customer business environment?A. dashboardB. SWOTC. renewal contractD. RACIAnswer: BQUESTION 144What is a financial implication of churn?A. increase in service levelB. decrease in subscriptionC. expansion of contractD. decrease in discountsAnswer: BQUESTION 145What is an objective of the Customer Success Manager?A. make decisions on behalf of the customer to reduce time to valueB. train customers to ensure they understand the full capabilities of the solutionC. help customers recognize the self-service modelD. solve customer problems to attain business outcomesAnswer: DResources From:1.2025 Latest Braindump2go 820-605 Exam Dumps (PDF & VCE) Free Share:https://www.braindump2go.com/820-605.html2.2025 Latest Braindump2go 820-605 PDF and 820-605 VCE Dumps Free Share:https://drive.google.com/drive/folders/1vpfiZe_X442cgprfzB2M21j3kKdAaK5L?usp=sharing3.2025 Free Braindump2go 820-605 Exam Questions Download:https://www.braindump2go.com/free-online-pdf/820-605-VCE-Dumps(94-145).pdfFree Resources from Braindump2go,We Devoted to Helping You 100% Pass All Exams! --------------------------------------------------- Images: --------------------------------------------------- --------------------------------------------------- Post date: 2025-12-23 07:31:03 Post date GMT: 2025-12-23 07:31:03 Post modified date: 2025-12-23 08:06:46 Post modified date GMT: 2025-12-23 08:06:46 ____________________________________________________________________________________________ Export of Post and Page as text file has been powered by [ Universal Post Manager ] plugin from www.gconverters.com